Support Analyst I
PanoptoUnited States • London, England, United Kingdom • Singapore, Singapore • Sydney, New South Wales, Australia
Posted October 28, 2025
45000 - 50000 USD year
Full Time
About the Company
Panopto is a leading provider of video capture, storage, and search technology, helping businesses and universities create secure, searchable video libraries of institutional knowledge. With a focus on innovation and user-centric design, Panopto serves over 10 million end users worldwide, including Fortune 1000 companies and prestigious academic institutions. Headquartered in Pittsburgh with global presence, the company is recognized for its rapid growth and commitment to remote work culture.
Job Description
Panopto is a fast-growing visual and audio-based learning platform, seeking a Customer Support Analyst I. The role involves triage, customer service, team collaboration, and contributing to internal knowledge management. This position requires strong communication skills, a proactive attitude, and a passion for supporting customers in a technical capacity.
Requirements
- Triage of support tickets via web-based system, phone, or live chat.
- Customer service for all interactions.
- Work closely with other Support team members.
- Contributing to Panopto's internal Knowledge Base.
- Ability to work proactively and independently.
Benefits
- Competitive base pay
- Opportunity to enroll in benefit programs
