Support Analyst
SafetyCultureMakati, Philippines • Sydney, New South Wales, Australia
Posted October 15, 2025
Full Time
About the Company
SafetyCulture is a mobile-first operations platform that offers comprehensive solutions for conducting inspections, managing assets, and training teams. The company provides real-time data capture and actionable insights, enabling organizations to enhance safety standards, improve operational excellence, and drive continuous improvement. SafetyCulture's distinctive approach focuses on delivering tangible benefits through intuitive tools and processes.
Job Description
SafetyCulture is seeking a passionate Support Analyst to deliver customer experience by solving product issues and providing technical expertise. The role involves troubleshooting, guiding users through platform configuration, and escalating complex issues. This is a market-leading position for a customer-focused individual with experience in tech or SaaS, supporting the increasingly AI-driven customer experience.
Requirements
- Experience in a customer-facing role, ideally in a tech or SaaS environment.
- Strong written and verbal communication skills.
- Passion for helping people and a customer-first mindset.
- Comfort working with AI tools.
- Proactive and collaborative.
