Customer Care Expert - Papernest Energía CAT - (H/M) - Barcelona- CDI

Papernest is a company that helps users simplify contract management. As a Customer Care Expert, you will be responsible for managing customer interactions, providing support, and resolving problems. The company offers a dynamic and stimulating work environment, opportunities for growth and development, and a commitment to social responsibility.

Requirements

• At least 2 years of experience in a similar role within the customer service sector in the energy sector
• Proficiency in Spanish and Catalan level C2
• Excellent communication skills, including active listening
• Customer service focus and ability to effectively resolve problems and complaints
• Competence in the use of computer tools with the ability to learn new programs
• Knowledge or ability to learn about products, services, or areas of specialization in customer service
• Ability to perform multiple tasks and prioritize efficiently
• Knowledge and experience in contract management with the distributor, using the SIGE management system

Benefits

• Mutual health insurance through Alan
• Meal vouchers worth €9 per working day
• Breakfast every Tuesday in the office
• A fully stocked Ideal Garden fridge
• Discounts at associated restaurants for healthy and balanced meals
• Continuous training aligned with your goals
• Opportunities to deepen your experience or explore new directions
• Two days of remote work per week