Clinical Technical Support Specialist ll

Clinical Technical Support Specialist ll to help clinicians, biomedical teams, and distributors who use sensory equipment for hearing, balance, and newborn care.

Requirements

• At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting.
• Strong communication skills and the ability to explain technical ideas in a simple way.
• Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking.
• Experience documenting cases in a CRM like Salesforce.
• Calm, patient, and confident when working directly with clinicians and biomeds.
• Strong judgment when choosing between remote fixes, part replacements, or repair requests.
• High attention to detail and the ability to follow documented procedures.
• Curious, proactive, and eager to learn medical device workflows.

Benefits

• Hybrid working arrangements
• Competitive base salary
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities