Now Hiring for 2026 - Technical Support Specialist

Crescendo is seeking Technical Support Specialists to provide technical troubleshooting, feature explanation, and best practice guidance for a suite of products. The role requires 1 year of experience in tech support, excellent communication skills, and a customer-focused approach.

Requirements

• Provide help via telephone and email
• Prioritize and categorize tickets
• Follow established support processes and procedures
• Manage ticket queue and escalate tickets promptly
• Learn technologies inside out and keep up to date with changes
• Support the wider team by sharing knowledge and helping achieve high customer satisfaction

Benefits

• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities