As a Team Lead, you will oversee a group of Customer Support Specialists dedicated to providing exceptional service for a leading medical device and healthcare technology partner.
Requirements
- 2–4 years of BPO experience
- Experience supporting healthcare, medical device, or technical accounts is a strong advantage.
- Excellent communication, analytical, and coaching skills.
- Strong understanding of quality assurance, performance management, and escalation handling.
- Proficiency in reporting and CRM tools.
- Ability to thrive in a fast-paced, detail-oriented, and compliance-driven environment.
Benefits
- Competitive pay
- Remote work with focus and flexibility
- Endless opportunities for career growth
- Collaborative team environment
- People-first, values-driven organization
