Technical Support Team Lead (Temporary)

As a Team Lead, you will oversee a group of Customer Support Specialists dedicated to providing exceptional service for a leading medical device and healthcare technology partner. You’ll ensure operational excellence, maintain compliance with industry standards, and uphold Crescendo’s high standards for customer experience and service quality.

Requirements

• 2–4 years of BPO experience, with at least 2 year in a leadership, supervisory, or SME capacity
• Experience supporting healthcare, medical device, or technical accounts is a strong advantage
• Excellent communication, analytical, and coaching skills
• Strong understanding of quality assurance, performance management, and escalation handling
• Proficiency in reporting and CRM tools
• Ability to thrive in a fast-paced, detail-oriented, and compliance-driven environment
• Willingness to work onsite in Taguig and collaborate with cross-functional teams

Benefits

• Competitive pay
• Remote work with focus and flexibility
• Endless opportunities for growth and career development
• Collaborative team environment
• Diverse teams and global partners