Customer Support Team Lead (Temporary)

Crescendo is seeking a Customer Support Team Lead to oversee a group of Customer Support Specialists dedicated to providing exceptional service for a leading medical device and healthcare technology partner. The role requires strong leadership and technical skills to drive performance, quality, and compliance goals in a fast-paced, accuracy-driven environment.

Requirements

• 2–4 years of BPO experience, with at least 2 year in a leadership, supervisory, or SME capacity
• Experience supporting healthcare, medical device, or technical accounts is a strong advantage
• Excellent communication, analytical, and coaching skills
• Strong understanding of quality assurance, performance management, and escalation handling
• Proficiency in reporting and CRM tools
• Ability to thrive in a fast-paced, detail-oriented, and compliance-driven environment

Benefits

• Competitive pay
• Remote work with focus and flexibility
• Opportunities for growth and career development
• Collaborative team environment
• Innovative global partners and diverse teams
• Equal-opportunity workplace with diversity, inclusion, equity, and belonging