CX Automation & Operations Manager

Crescendo is a company that represents peak CX performance in the AI era. They combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations. The company is looking for a CX Automation & Operations Manager to support a partner building high-quality, eco-friendly electric scooters using Augmented AI.

Requirements

• Proven experience leading operations in a complex, data-driven BPO or tech-adjacent environment
• Proven experience leading teams in a call center or BPO environment, specifically in customer support operations (omnichannel)
• A strong grasp of cross-functional collaboration
• A sharp analytical mindset and ability to make data-driven decisions
• Excellent communication skills in both English and Spanish
• Experience managing hybrid or distributed teams across multiple regions and time zones
• Strong project management skills

Benefits

• Competitive base salary
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities