Zendesk Administrator
PartnerHeroSan Pedro Sula, Cortés, Honduras • Tegucigalpa, Francisco Morazán, Honduras
Posted December 23, 2025
Full Time
About the Company
Crescendo is a company that represents peak CX performance in the AI era, combining world-class outsourcing expertise with innovative technology to set a new standard in CX and operations.
Job Description
We are seeking a Zendesk Administrator to manage and optimize our Zendesk platform and other customer experience tools. The successful candidate will have a proven track record of owning and administering a complex Zendesk instance and have experience managing CX tools and integrations.
Requirements
- Zendesk Admin Certification
- Proven experience owning and administering a complex Zendesk instance
- Strong hands-on knowledge of Zendesk configuration (triggers, automations, SLAs, forms, roles)
- Experience managing CX tools and integrations
- Ability to design scalable workflows that reduce manual work and improve response times
- Hands-on experience with reporting, dashboards, and CX metrics (Solved tickets, SLA, CSAT, response and resolution times)
- Comfortable serving as the primary point of contact for CX tooling issues and escalations
- Experience partnering with WFM or Operations to ensure coverage aligns with demand and protects SLAs
- Strong communicator with a practical, systems-thinking mindset
Benefits
- Hybrid working arrangements
- Competitive base salary
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Access to free posture-based fitness workouts from home
- Training opportunities provided by Crescendo and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development