French Technical Support Team Lead (Temporary)

The role requires a strong background in managing technical or healthcare-related support operations, with the ability to guide, motivate, and develop a team in a fast-paced, accuracy-driven environment. As a Team Lead, you will oversee a group of Customer Support Specialists dedicated to providing exceptional service for a leading medical device and healthcare technology partner.

Requirements

• Strong French Proficiency (C2)
• 2–4 years of BPO experience, with at least 2 years in a leadership, supervisory, or SME capacity
• Experience supporting healthcare, medical device, or technical accounts is a strong advantage
• Excellent communication, analytical, and coaching skills
• Strong understanding of quality assurance, performance management, and escalation handling
• Proficiency in reporting and CRM tools

Benefits

• Competitive pay
• Remote work with focus and flexibility
• Career growth with endless opportunities
• People-first, values-driven organization
• Collaborative team environment