Phone and Email - Customer Support Specialist ll

Crescendo is hiring a Customer Support Specialist to respond to customer inquiries, troubleshoot product issues, and guide customers to timely resolutions. The role is part of a multi-channel support ecosystem and plays a critical role in shaping the customer experience.

Requirements

• Strong written English skills with a clear, professional, and empathetic tone
• Ability to follow structured SOPs, scripts, and troubleshooting flows with high accuracy
• Basic understanding of consumer electronics, charging behavior, batteries, and USB standards
• Experience working in a ticketing system such as Zendesk or similar platforms
• High attention to detail when reviewing customer-submitted information and documentation
• Ability to remain calm, organized, and solution-focused in high-volume environments
• Comfortable asking clarifying questions and escalating appropriately when needed
• Previous customer support or technical support experience preferred

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for growth and professional development
• Collaborative and dynamic work environment