Senior Manager, Customer Success & Renewals
PayscaleManila, Philippines
Posted February 9, 2026
Full Time
About the Company
Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage.
Job Description
Senior Manager, Customer Success & Renewals at Payscale in Manila Office, responsible for leading post-sale customer outcomes, retention, and expansion across SMB and Mid-Market customer segments.
Requirements
- 7+ years of experience in Customer Success, Renewals, Account Management, or Sales within a recurring revenue / SaaS business.
- 4+ years of people leadership experience, including managing managers.
- Proven success owning retention, renewals, and expansion outcomes.
- Experience scaling teams, processes, and operating models in a growing organization.
Benefits
- Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
- 15 paid days of additional leave, credited up front upon regularization and refreshed annually.
- HMO Coverage +1 dependent
- Fixed work schedule, Monday through Friday 10pm-7am Manila
