Pearl Talent is seeking a bilingual Client Success Manager to serve as the primary point of contact for families, patients, and external inquiries in the US and beyond. This role focuses on onboarding, scheduling, and supporting patients, ensuring positive and seamless experiences. The company is building a rapidly growing telehealth provider specializing in pediatric and behavioral health services.
Requirements
- 2+ years of experience in customer support or client-facing roles, preferably in healthcare or telemedicine.
- Proficiency with CRM software (Zendesk), scheduling tools, and patient management systems.
- Exceptional written and verbal communication skills with a compassionate, patient-first approach.
- Strong organizational skills and attention to detail.
- Ability to thrive in a fast-paced, remote environment.
- Understanding of HIPAA compliance and handling of confidential health information.
Benefits
- Competitive Salary
- Remote Work
- Health Coverage
- Generous PTO
- Direct Mentorship
- Learning & Development
- Global Networking
- Work-Life Balance
