Bilingual Client Success Manager (US Healthcare Startup Company) - A138

Pearl Talent is seeking a Bilingual Client Success Manager to serve as the primary point of contact for families, patients, and external inquiries. The role involves overseeing onboarding, scheduling, and support workflows, ensuring smooth patient interactions and seamless communication. Pearl focuses on connecting talented candidates with impactful healthcare startups in the US and EU.

Requirements

• 2+ years of experience in customer support or client-facing roles, preferably in healthcare or telemedicine.
• Proficiency with CRM software (Zendesk), scheduling tools, and patient management systems.
• Exceptional written and verbal communication skills with a compassionate, patient-first approach.
• Strong organizational skills and attention to detail.
• Understanding of HIPAA compliance and handling of confidential health information.
• Understanding of ADHD care, family support services, or behavioral health settings (desirable).
• Familiarity with ADHD care, family support services, or behavioral health settings (desirable).

Benefits

• Competitive Salary
• Remote Work
• Health Coverage
• Generous PTO
• Learning & Development
• Global Networking
• Work-Life Balance