Pearl Talent is seeking a Bilingual Client Success Manager to serve as the primary point of contact for families, patients, and inquiries, ensuring a positive experience. This role focuses on managing patient interactions, scheduling, and providing seamless support, with a strong emphasis on empathy and compassion. Pearl operates a rapidly growing U.S. healthcare provider specializing in pediatric and behavioral health services.
Requirements
- 2+ years of experience in customer support or client-facing roles, preferably in healthcare or telemedicine.
- Proficiency with CRM software (Zendesk, Intercom, or similar), scheduling tools, and patient management systems.
- Exceptional written and verbal communication skills with a compassionate, patient-first approach.
- Strong organizational skills and attention to detail.
- Understanding of HIPAA compliance and handling of confidential health information.
- Familiarity with ADHD care, family support services, or behavioral health settings (preferred).
- Bilingual in English and Spanish (strongly preferred).
- Comfortable using Slack, Google Workspace, Zoom, and EMR software.
Benefits
- Competitive Salary
- Remote Work
- Health Coverage
- Direct Mentorship
- Learning & Development
- Global Networking
- Work-Life Balance
