Call Center Representative

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.

Requirements

• Answer all incoming calls in a timely, professional and courteous manner
• Schedule new and return appointments for patients following scheduling guidelines
• Explain registration process and give directions to new patients
• Assist callers with information and referral to appropriate resources
• Review and check insurance eligibility; explain required documents
• Retrieve calls from voice mail and assist callers as needed
• Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
• Adhere to HIPAA guidelines

Benefits

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage
• Dental & Vision
• Flexible Spending Accounts
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 5% employer matching