Patient (Member) Success Specialist - Palm Beach County/Fort Lauderdale

PeopleOne Health is seeking a Patient (Member) Success Specialist to create memorable, personalized experiences for members in their healthcare journeys. The role requires exceptional communication skills, a proactive approach to addressing member needs, and a commitment to member satisfaction and retention.

Requirements

• Fluency in English required; bilingual candidates with strong verbal and written skills in Spanish or Creole are preferred.
• Exceptional communication skills, both verbal and written, with the ability to convey information clearly and empathetically.
• Strong problem-solving abilities and a proactive approach to addressing member needs.
• Ability to work collaboratively within a team and across departments to enhance the member experience.
• High school diploma or equivalent required.
• Associate or Bachelor’s degree in a healthcare related field preferred.
• Proven experience in customer service, hospitality, or healthcare settings, with a strong emphasis on relationship-building and personalized care.
• Familiarity with healthcare benefits, enrollment processes, and patient navigation is preferred.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance