We are looking for a Customer Support Advisor to join our team in London, England, UK. As a Customer Support Advisor, you will play a key role in advancing digital healthcare transformation, ensuring that patients receive safe, efficient, and high-quality service in a dynamic, evolving environment. You will be responsible for delivering a discreet, responsive, and efficient service to patients, prioritizing patient safety and upholding the highest standards of care.
Requirements
- At least 2 years of experience in customer service in a call centre or customer-facing role
- Confident communicator with strong skills in resolving patient queries over the phone and via secure messaging
- Empathetic and energetic personality with a strong commitment to delivering first-contact resolution
- Organised and self-motivated, able to manage high volumes of patient interactions with precision and care
- Tech-savvy with solid skills in Outlook, Excel, Word, MS Teams, and CRM systems
- Healthcare-aware with prior experience in a medical or digital health setting a plus
- Detail-oriented problem solver who can investigate complaints and support operational improvements
Benefits
- Occupational sick pay
- Enhanced maternity and paternity pay
- Contributory pension
- Employee discount site
- Employee assistance programme
- In-house mental health support
- Health and wellbeing initiatives
- Social events throughout the year
- Cycle to work scheme
- Green car scheme
- Registration fees paid
- Long service bonus
- Hybrid working
- Commitment to CPD/training
- 25 days annual leave
- 25% Discount & health & beauty purchases
- 25% Discount on Pharmacy2U Private Online Doctor Services
