Customer Support Advisor

We're looking for a Customer Support Advisor to join our team, providing a discreet, responsive, and efficient service to patients. You'll be part of a fast-paced, high-energy team and have the opportunity to grow your career in a supportive environment.

Requirements

• Proven experience in a call centre and/or customer service role.
• Experience handling customer complaints effectively.
• Strong customer service skills with a commitment to first-contact resolution.
• Excellent written and verbal communication skills.
• Proficiency in applications such as Outlook, Excel, Word, and MS Teams.

Benefits

• Competitive contributory pension
• Occupational sick pay
• Long-service awards and refer-a-friend bonuses
• Professional registration fees covered
• Cycle to Work and Green Car schemes
• Enhanced maternity and paternity pay
• Flexible hybrid working
• Private healthcare insurance at discounted rates
• Employee Assistance Programme and in-house mental health support
• Regular health and wellbeing initiatives
• 25 days’ annual leave, increasing with service
• Buy and sell holiday scheme
• Everyday perks & exclusive discounts