Customer Support Engineer
PollyDallas, Texas, United States • San Francisco, California, United States
Posted October 7, 2025
Full Time
About the Company
Polly is a mortgage technology leader offering cutting-edge solutions including cloud-native PPE engine and AI platform. These tools empower financial institutions to automate workflows, enhance profitability, and revolutionize loan officer experiences. Polly's innovative approach, driven by data and analytics, sets it apart in the industry with best-in-class flexibility, scalability, and configurability.
Job Description
Polly is seeking a Customer Support Engineer to join their growing, fast-paced SaaS company. This role involves resolving customer inquiries via various channels, troubleshooting issues, and contributing to continuous improvements in support workflows. The position offers an opportunity to work on innovative technology and develop technical expertise in the mortgage industry, potentially leading to a future within the company.
Requirements
- 4+ years of customer service or technical support experience.
- Strong communication skills, especially written and verbal.
- Technical aptitude with Google Workspace, Slack, Salesforce Service Cloud, or JIRA.
- Familiarity with mortgage industry processes (loans, eligibility, pricing).
Benefits
- Competitive compensation
- Comprehensive Health Coverage
- Flexible Vacation
- Hybrid Environment
