Customer Support Specialist I - Tops

PracticeTek is revolutionizing healthcare practices with innovative technology solutions. As a Customer Support Specialist, you'll help shape the future of healthcare, build strong relationships with customers, and grow your career in a dynamic and collaborative environment.

Requirements

• Bachelor's degree preferred
• Prior experience and knowledge of Orthodontics SaaS systems (Preferably Tops, Greyfinch, Ortho2, or Cloud9)
• Familiar with integrated product support, including troubleshooting and resolving issues across connected systems.
• Strong team player with excellent work ethic and ability to work remotely with a remote team.
• Self-motivated approach, with a strong desire to grow as a leader.
• Must be coachable and have a willingness to be a valued teammate.
• Ability to build open, trustworthy relationships with other leaders of the business, customers, vendors, and the senior leadership team.
• Action-oriented with a strong sense of urgency; ability to overcome obstacles to achieve results in a timely fashion.

Benefits

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall well-being
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match to help you build your future
• Culture Committee driving initiatives that spark connection, fun, and belonging