Cloud and Infra Support Engineer

We are seeking a tenured IT Support professional to join our newly formed Global Support Center as a Cloud & Infra Engineer.

Requirements

• Provide first and second-level IT support via phone, email, chat, and remote access
• Monitor, manage, and maintain server operations across multiple environments
• Administer and support Windows Server environments
• Manage server hardware and platform-level components
• Analyze and troubleshoot complex issues across hardware, software, servers, networking, virtualization, and security domains
• Assist with implementation, administration, and support of cloud solutions
• Manage endpoint deployment and administration
• Perform server patching and update management
• Execute regular data backups, restores, and validation
• Follow up to ensure SLA adherence

Benefits

• Health Insurance
• Work life Balance
• Remote
• Growth Opportunity