As a Relationship Manager, you'll be the primary point of contact for Key Customers, delivering a seamless experience and driving continuous improvement across the claim operations landscape.
Requirements
- Serve as the key relationship manager for Key Customers with accountability for overall customer experience and business results.
- May include direct leadership of team leads and/or specialists, fostering a high-performance culture and developing future leaders.
- Own achievement of Key Performance Indicators (KPIs) for turnaround time, quality, and customer satisfaction; drive actions to continuously improve results through tracking, trending, auditing, and call listening.
- Champion the adoption of digital tools and automation to enhance service and process efficiency.
- Lead resolution of client escalations, ensuring timely, transparent communication and sustainable solutions.
- Streamline and optimize workflows, reducing non-value-add activities, internal escalations, and handoffs.
- Identify and proactively address themes and opportunities, collaborating cross-functionally to develop solutions.
- Participate in pilot initiatives, leading portions as needed.
- Analyze claims data and reports to identify trends, share best practices, and recommend action plans.
- Ensure effective execution against service agreements and business deliverables.
Benefits
- Market competitive base salaries
- Yearly bonus potential
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO)
- Leave of absences
- 401(k) plan with company match
- Company-funded pension plan
- Wellness Programs
- Work/Life Resources
- Education Benefit
- Employee Stock Purchase Plan
