The Manager, Relationship Management role involves serving as the primary point of contact for Key Customers, delivering a seamless experience and driving continuous improvement across the claim operations landscape. Key responsibilities include managing customer relationships, leading teams, and driving operational excellence.
Requirements
- Significant operational experience in claims or service, with strong contract knowledge and familiarity with standard operating procedures.
- Deep understanding of Short Term Disability (STD), Long Term Disability (LTD), Paid Leave (PL), Absence, Accommodations, and Waiver of Premium (WOP) products.
- Proven track record of exceptional communication, collaboration, and relationship management.
- Demonstrated experience leading leaders and developing management talent is preferred.
- Demonstrated ability to advocate for customer needs, apply critical thinking, and influence change across people, process, or technology.
Benefits
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
