Head of Customer Support

Pulse Games is seeking a Head of Customer Support to build and lead a global player support team. The role focuses on ensuring a seamless, reliable, and trustworthy experience for players, encompassing case management, operational improvements, and compliance with regulatory standards. The ideal candidate will be a team leader with a strong analytical and communication skillset.

Requirements

• 7+ years in customer support/experience in mobile game industry
• 3+ years in a leadership role
• Proven experience in scaling support operations in mobile games
• Deep familiarity with support tools
• Strong analytical mindset
• Excellent leadership and people management skills
• Strong communication and collaboration skills
• Must be based in the United States