Head of Customer Support

Pulse Games is seeking a Head of Customer Support to build and lead global player support operations. This role focuses on creating a seamless, reliable, and trustworthy experience for players, ensuring compliance with regulatory standards. The ideal candidate will own and shape the support strategy and culture, improving player experiences and collaboration with the product team.

Requirements

• 7+ years in customer support / customer experience in mobile game industry
• 3+ years in a leadership role
• Proven experience in scaling support operations in mobile games
• Deep familiarity with support tools
• Strong analytical mindset
• Excellent leadership and people management skills
• Strong communication and collaboration skills