Head of Customer Support

Pulse Games is seeking a Head of Customer Support to lead their global player support operations. This role involves building and scaling the team, defining support strategy, optimizing KPIs, and ensuring a seamless player experience. The company focuses on skill-based games, rewarding quick thinking and smart strategy.

Requirements

• 7+ years in customer support / customer experience in mobile game industry
• Proven experience in scaling support operations in mobile games
• Deep familiarity with support tools
• Strong analytical mindset
• Excellent leadership and people management skills
• Strong communication and collaboration skills
• Must be based in the United States