Customer Marketing Manager - 12 month FTC

Puzzel is seeking an experienced Customer Marketing Manager to join its Product Marketing team on a 12-month fixed term contract. The successful candidate will be responsible for building and nurturing strong relationships with the existing customer base, turning satisfied users into vocal advocates. The role will involve working cross-functionally across Marketing, Customer Success, Sales, and Product to deepen customer engagement, fuel retention, and support business growth.

Requirements

• Several years of experience in B2B marketing, ideally in SaaS / tech, with a focus on customer marketing and/or field marketing
• Proven track record of launching and managing customer advocacy initiatives or programs
• Strong project management capabilities with the ability to balance multiple initiatives and deadlines
• Exceptional communication skills, to nurture customer engagement and support for turning customer success into compelling stories
• Comfortable collaborating cross-functionally and building relationships with customers
• A data-informed mindset and comfort working with marketing metrics and customer engagement KPIs

Benefits

• Competitive salary based on Mercer salary benchmarking data
• Flexible, hybrid approach to working; split your time between the office and home
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture