IT Infrastructure and cloud engineer
Pyramid Global TechnologiesNew South Wales, Australia
Posted December 12, 2025
Full Time
About the Company
Pyramid Global Technologies is a leading Australian Managed IT Service Provider that delivers end‑to‑end solutions—ranging from infrastructure and database management to cloud, ERP and unified communications—to both private and public‑sector clients across diverse industries. Leveraging a technology‑agnostic portfolio, a global talent pool and an extensive partner network, the company empowers organizations to accelerate digital transformation and stay resilient amid rapid change. Its proactive, remote‑management model ensures continuous performance, security, and compliance for enterprise IT environments. The firm’s global delivery platform enables seamless planning, deployment, and operations of complex solutions, while its commitment to innovation keeps clients ahead of evolving technology trends. Pyramid Global’s culture of collaboration, expertise, and customer‑centric service positions it as a trusted partner for businesses seeking reliable, future‑ready IT capabilities.
Job Description
Provide effective IT support across a complex and continuously evolving landscape. Review and support escalated Incidents from the Service Desk team. Act as an "on the ground" extension of IT Business Relationship Managers and other IT leaders.
Requirements
- Effective first, second, and third level onsite and remote IT support
- Review and support escalated Incidents from the Service Desk team
- Act as an "on the ground" extension of IT Business Relationship Managers and other IT leaders
Benefits
- ITIL certification a plus
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance