Pyramid Systems is seeking an IT Manager to lead the strategic leadership, execution, and operational excellence of the enterprise technology environment. The IT Manager will oversee day-to-day IT operations, establish and enforce technology standards, policies, and procedures, and drive continuous improvement across IT services.
Requirements
- Define and execute the enterprise IT strategy aligned with Pyramid Systems' business goals, growth plans, and federal contracting requirements.
- Serve as a trusted advisor to executive leadership on technology investments, risks, and opportunities.
- Lead, mentor, and develop IT staff and subordinate managers; establish performance goals and career development plans.
- Oversee daily IT operations including infrastructure, cloud platforms, enterprise applications, collaboration tools, and end-user support.
- Ensure high availability, performance, and reliability of systems and services.
- Establish and maintain IT service management (ITSM) processes (incident, problem, change, asset, and configuration management).
- Implement and monitor service-level agreements (SLAs) and operational metrics.
- Lead the design, implementation, and management of hybrid and cloud-based environments.
- Oversee lifecycle management of hardware, software, and cloud services.
- Ensure effective system integrations and data flows across enterprise platforms.
- Drive automation and modernization initiatives to improve efficiency and reduce risk.
- Lead enterprise cybersecurity strategy, including identity and access management, endpoint protection, network security, vulnerability management, and incident response.
- Oversee compliance with applicable frameworks and standards (e.g., NIST, ISO, SOC, FedRAMP-adjacent controls as applicable).
- Partner with internal and external stakeholders on audits, assessments, and remediation activities.
- Maintain business continuity, disaster recovery, and incident response plans; conduct periodic testing.
- Manage IT vendors, managed service providers, licensing agreements, and technology contracts.
- Develop and manage the IT budget; forecast future needs and optimize cost efficiency.
- Evaluate and implement new technologies and tools to support business and security objectives.
- Work closely with HR, Finance, Security, Legal, and Delivery teams to support enterprise initiatives.
- Provide technical guidance and oversight for internal and client-facing projects as needed.
- Communicate clearly and effectively with technical and non-technical stakeholders.
Benefits
- Competitive compensation
- Benefits to include Employee Stock Ownership Program, FlexPTO, and learning and development opportunities
