Customer Service Agent - French Market 🇫🇷

Join Qonto as a Customer Service Agent to solve customer problems through continuous improvement and become the customer voice within our Operations team. Support clients in their company creation journey, helping them navigate both existing company setups and capital deposit processes with excellence while maintaining our ambitious goal of a 4.7 CSAT score.

Requirements

• Customer service experience: at least 2 years in customer-facing roles, preferably in FinTech, SaaS, or financial services
• Bilingual communication excellence: fluent in English and French with exceptional written communication skills
• Analytical problem-solving skills: analyze customer issues, identify patterns, and work with technical teams to implement solutions
• Cross-functional collaboration: work with multiple departments and translate customer needs into actionable insights for internal teams
• Adaptability in regulated environments: comfortable learning compliance procedures (KYC, KYB, AML) while maintaining efficiency and accuracy

Benefits

• Competitive salary package
• Meal vouchers
• Public transportation reimbursement
• Great health insurance
• Employee well-being initiatives
• Progressive disability and parenthood policy
• Childcare benefits
• Monthly team events