Enterprise Technical Support Advisor
Quest SoftwareChiyoda, Japan
Posted October 1, 2025
Full Time
About the Company
Quest Software is a leading provider of IT management solutions, specializing in database management, cloud management, data protection, and cybersecurity. With over 35 years of experience, Quest empowers organizations to maximize data performance, enhance Active Directory and Office 365 management, and reduce their attack surface through a wide range of services. Headquartered in Aliso Viejo, California, the company serves more than 130,000 customers worldwide, including 95% of the Fortune 500.
Job Description
Quest is seeking an Enterprise Technical Support Advisor to provide technical support to customers across their product suite, including SharePlex. This role involves resolving technical issues via phone, web, and remote support, managing a CRM database, and contributing to internal knowledge sharing initiatives. Quest emphasizes innovation, community, and continuous support for its customers.
Requirements
- Excellent customer service skills
- Analytical & problem-solving skills
- Adaptability
- Strong communication skills
- Technical support experience
Benefits
- Competitive pay
- Comprehensive health, family, and retirement benefits
- Flexible work options
- Wellness programs
- Professional growth through learning platforms
