Onboarding Specialist

Range is creating AI-powered solutions to eliminate financial complexity for its members. The company is in hyper-growth mode and is looking for exceptional talent to join its starting lineup.

Requirements

• 2+ years of experience in a customer-facing role such as onboarding, customer success, support, account management, or client services
• BS or BA required
• Exceptional verbal and written communication skills, with confidence speaking directly with customers
• Strong problem-solving instincts and the ability to stay calm and empathetic when members encounter challenges
• Comfort working with technology and troubleshooting issues across digital tools and platforms
• Ability to explain complex concepts clearly to non-technical audiences
• Highly organized, detail-oriented, and able to manage multiple member interactions simultaneously
• Experience in fintech, financial services, SaaS, or a startup environment is a plus
• A genuine passion for delivering outstanding customer experiences and helping people feel confident about their finances

Benefits

• 100% employer-covered medical insurance for employees (75% for dependents), plus dental and vision coverage
• 401(k): Retirement savings program to support your future
• Paid Time Off: Dedicated time to reset and recharge plus most federal holidays
• Parental Leave: Comprehensive leave policy for growing families
• Meals: Select meals covered throughout the week
• Fitness: Monthly movement stipend
• Equity & Career Growth: Early exercise eligibility and a strong focus on professional development
• Annual Compensation Reviews: Salary and equity refreshes based on performance
• Boomerang Program: After two years at Range, you can take time away to start your own company. We’ll hold your spot for 6 months - and pause your equity vesting, which resumes if you return