Patient Care Advocate
Rely HealthMaryland, United States • Eugene, Oregon, United States
Posted September 11, 2025
40000 - 56000 USD year
Full Time
About the Company
Rely Health provides you with the infrastructure to design and deploy EHR-Integrated Care Navigation program(s) within 4 weeks for any hospital or health plan use-case. We recruit, train, and staff local Patient Care Navigators that can serve and in-person or remote liaisons to drive patient care. A technology suite is used to design modern digital pathways for your health system / health plan. Patients or members never have to download an app or set a password; all engagement is delivered through modern native channels (SMS-Text, Email, Phone Call). Patient Care Navigators have access to a Patient Relationship Manager (proprietary software) that seamlessly integrates with any EHR to drive digital journeys, manage task queues, and facilitate follow-up actions such as automated appointment reminders. Our Care Navigation programs have helped health systems / health plans fill in quality-based gaps (i.e., 53% decrease in ER visits for high utilizers), and drive better acquisition, retention, and satisfaction metrics (i.e., 60% conversion of patients with no PCP to an in-network PCP) amongst their populations.
Job Description
Rely Health is seeking a patient care advocate to provide comprehensive, technology-assisted support for patients navigating their healthcare journey. This role combines human interaction and technology to streamline communication, coordination, and efficiency, offering a personalized care experience that reduces anxiety and improves overall satisfaction. The advocate will work with patients, families, and caregivers to ensure smooth transitions through the care pathway and maintain accurate records.
Requirements
- High school diploma or GED
- Experience in customer service
- Ability to maintain a high level of productivity
- Healthcare Experience
- 40+ wpm typing proficiency
- Knowledge of health insurance and HIPAA
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- LT/ST Disability and Life Insurance
- Technology reimbursement
- Paid time off
- Paid Parental leave
- Professional development
- Technology Reimbursement
