(Senior) Customer Success Manager (f/m/d)
rembergMunich, Bavaria, Germany
Posted January 9, 2026
Full Time
About the Company
No company description available.
Job Description
Become part of a team that is transforming the industrial sector using the latest AI technologies as a (Senior) Customer Success Manager at remberg. You will help industrial companies unleash the power of AI to tackle their key challenges: Labor shortages, increasing asset complexity and global competitive pressures.
Requirements
- Proven experience in (strategy/process) consulting, Customer Success, Account Management, or similar roles – ideally in a B2B software or manufacturing environment.
- Business acumen & customer focus: Strong understanding of customer motivations and business drivers to promote product adoption, identify upselling opportunities, and prevent churn.
- Customer engagement & communication: Passion for customer interaction, a goal-oriented mindset, and excellent communication and assertiveness skills.
- Workshops & facilitation: Experience in designing and delivering impactful workshops and training sessions.
- Analytical & problem-solving skills: Technical affinity, structured thinking, and the ability to stay calm under pressure while solving problems creatively.
- Language skills: Fluency in German (C2) and English (C1), both written and spoken.
Benefits
- Competitive compensation package: Enjoy a salary, benefits, and equity, with annual reviews.
- State-of-the-art tools and equipment for a modern and efficient setup.
- Health and wellness benefits: Access to Nilo Health, JobRad (bike leasing), and your choice between a GUUD card or Wellpass for sports and fitness.
- Prime office location & culture: Our office is in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers.
- Work-from-anywhere flexibility: You can work remotely for up to 3 months per year
- Attractive Compensation & Benefits: In addition to a competitive salary, you’ll enjoy different company benefits and 30 vacation days (based on full-time work).
- Continuous learning: Get a €1,500 development budget plus 1 day of educational leave per year.
