Customer Support Engineer

As a Customer Support Engineer at Richpanel, you'll provide world-class technical support for our AI-first customer service platform, helping ecommerce brands troubleshoot issues and deliver effortless CX at scale.

Requirements

• 2+ years of experience in technical support for B2B SaaS products
• Proven track record of handling complex technical issues systematically
• Strong written communication skills
• Experience creating technical documentation or knowledge base content
• Self-driven with ability to work independently in a fast-paced environment
• Technical aptitude
• SaaS experience required; e-commerce or CX platform experience preferred
• B.Tech degree or equivalent

Benefits

• Competitive salary and performance-based bonuses
• Opportunity to work with cutting-edge AI technology
• Modern, chic office space in a vibrant neighbourhood
• 21 paid days off annually
• Quarterly team outings and off-sites
• Learning & development allowance
• ESOPs at fair valuations with significant upside potential
• Chance to make a meaningful impact in a rapidly growing startup