Richpanel is a leading provider of customer service automation solutions for top e-commerce brands. Specializing in self-service technology, Richpanel helps companies like Thinx, The Protein Works, and Miansai automate up to 50% of their customer interactions through helpdesk, live chat software, CRM, and other support services. What sets Richpanel apart is its focus on streamlining operations and enhancing the customer experience with efficient, scalable solutions.
Open Positions
Agency Partnerships Manager
3+ years in partnerships or channel sales, direct experience in Shopify ecosystem, ability to build trust fast and hit goals
Agency Partnerships Manager - USA
3+ years in partnerships or channel sales, direct experience in Shopify ecosystem, ability to build trust and relationships with partners, hit revenue targets, and strategic thinking
Distinguished Full Stack Engineer
3+ yrs full-stack dev exp. Proficiency in Vue.js/React.js, Node.js, TypeScript. Problem-solving and a customer-centric mindset are key
Customer Support Engineer
2+ years of experience in technical support for B2B SaaS products, strong written communication skills, and technical aptitude
Lead Backend Engineer
Bachelor's degree in CS/Eng/related field. Extensive backend experience is key. Strong system design and problem-solving skills required
Customer Success Manager (Industrial Engineers Preferred)
4+ years of experience in SaaS CSM. Track record of renewals & account ownership. Must be proficient in SaaS and B.Tech degree preferred
Head of Learning & Development
5+ yrs L&D experience. Coaching and leadership experience. Strong data-driven background
Head of Growth
2+ years B2B SaaS experience, customer obsession, sales ability, and hard work required
Customer Success Manager
4+ years in SaaS CSM. Proven renewal/onboarding skills. Strong problem-solving and communication. B.Tech degree or equivalent
Customer Success Manager - Strategic Accounts
4+ years of experience in Customer Success or Account Management, strong problem-solving skills, and excellent communication abilities
+11 More Jobs Available!
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