Technical Analyst-2-HTD

Rightpoint, a Genpact company, is seeking a Site Reliability Engineer to serve as a technical escalation point and shift lead in their ITOps and DevOps team. The role involves providing 24x7 support, leading technical analysts, managing tickets, resolving issues, and implementing automation. The ideal candidate will be a technically-minded individual with strong communication and leadership skills, passionate about technology, and able to adapt to a fast-paced, client-facing environment.

Requirements

• Provide remote front-line support and manage Help Desk tickets throughout their lifecycle.
• Deliver professional support in a fast-paced environment.
• Triage, route, alert, isolate, troubleshoot, and resolve system/application issues.
• Automate repetitive tasks in deployments and monitoring.
• Maintain monitoring dashboards and alerting systems.
• Support log analysis, performance tuning and capacity planning.
• Conduct scheduled maintenance, patching, and deployments.
• Work from office and in rotational shifts.
• Collaborate with team members across shifts and provide updates on findings.

Benefits

• Paid Leaves
• Public Holidays
• Casual and open office environment
• Flexible Work Schedule
• Family medical insurance
• Life insurance
• Accidental Insurance
• Regular Cultural & Social Events
• Continuous Training, Certifications, and Learning Opportunities
• Security Incident Handling Experience
• EEO Statement