Professional Services Build Advisor - GSP

We're looking for a Professional Services Build Advisor to join our team at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account. As a Professional Services Build Advisor, you will work in a collaborative team environment to ensure the implementation of projects is successful. You will wear a variety of hats to ensure the life cycle of project plans are completed in successful timelines.

Requirements

• Perform Build work for ProServ contracts partnering with Unified Client and Contact Center Project Managers.
• Teach customers how to initially setup their RingCentral account and all the items included within.
• Determine the causes of client pain-points and eliminate them where they hide.
• Review, teach and explain complicated call routing and how to set it up in an environment where there are five possible ways to achieve the same goal.
• Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations.
• Excellent communication and collaboration skills internally and client facing.
• Time Management: ensuring your calendar’s appointments are scheduled, able to track issues and questions that come up, and keeping detailed notes of what has happened throughout the entire process.
• Scheduling skills are required as a typical day could include 5 to 6 meetings, while juggling phone calls, answering emails and updating notes in between each meeting can occur.
• Ability to handle escalated issues and know when to escalate issues that require immediate attention.

Benefits

• Comprehensive HMO package (medical and dental)
• Paid time off and paid sick leave
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs