Solutions Engineer

RingCentral is a global leader in cloud-based communications and collaboration software. We are hiring a Solutions Engineer to join our Solutions Engineering Team and help new and existing clients create custom solutions using our platform.

Requirements

• Provide pre-sales technical and sales support for accounts in the assigned segment.
• Develop and maintain expert understanding of all RingCentral applications and products.
• Assist SE team with hardware and software lab testing
• Assist with answering technical questions for SMB sales teams.
• Perform Proof of Concept (POC) onboarding support for SMB opportunities.
• Responsible for continued education on the platform and underlying technologies.
• Present ongoing product training for small business sales teams.
• Transfer industry, technical, and product knowledge to internal and external teams.
• Keep up-to-date on relevant competitive solutions, products and services.
• Develop advanced system configurations and implementations in response to customer needs and requirements.
• Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.

Benefits

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs