Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments. We are looking for a Solutions Engineer to support us, RingCentral, and provide pre-sales technical and sales support for accounts in assigned segment.
Requirements
- Fluent in English (both written and verbal)
- Excellent written and verbal communication skills
- Excellent presentation and demonstration skills
- Ability to provide technical leadership to the account team
- Mitel Experience is preferred, but not required
- Ability to teach other members of the team and act as a mentor as required
- Willingness to take ownership of accounts and account related actions
- Must be able to coordinate across various groups and functional teams
- Ability to complete job responsibilities with minimal supervision
- Demonstrate ability to implement, drive and track projects
- Ability to apply solutions, technology and products to a business opportunity
- RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred
- Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence
- Competitive knowledge including solution, technology and product offerings
- Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats
- Excellent analytical and problem solving skills
- Excellent interpersonal skills and negotiating skills
- Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues
- Experience in VoIP network architecture, products, protocols, and solutions a plus
- Pre-Sales experience
- Strong telecommunications background (with telephony and Soft Switch emphasis preferred)
- Network Design background is a plus, but not required
- Some understanding of software development technologies is desirable
- Experience with telecommunications network design, architecture, and support is desirable
- Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc.
- Demonstrated ability to implement, drive and track projects
- Amenable to work night shift / US hours
Benefits
- Flexible work arrangement (Hybrid Set Up)
- Comprehensive HMO package (medical and dental)
- Personal Time Off Leaves
- Quarterly Performance Bonus
- Employee Assistance and Wellness Programs
