Systems Content Engineer
RingCentralManila, Philippines
Posted February 28, 2025
Full Time
About the Company
RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions.
Job Description
We are seeking a Systems Content Engineer to join our team and contribute to our top-tier Support site and self-service resources. You will collaborate with information architects, knowledge base writers, product managers, developers, engineers, support staff, product experts, and various stakeholders to enhance RingCentral’s self-service ecosystem.
Requirements
- 2+ years of college experience or related professional experience
- Proven experience in supporting Content Management Systems (CMS) and Learning Management Systems (LMS)
- Expertise in XML DITA customization, including implementing constraints and other custom modifications
- Quick learner with the ability to adapt to new software efficiently
- Excellent customer service, analytical, research, interpersonal, and problem-solving skills
- Strong understanding of user experience and user engagement principles
- Excellent oral and written communication skills
- Effective time management skills, with the ability to meet deadlines and prioritize tasks efficiently
- Strong organizational skills and attention to detail
- Knowledge of SEO is preferred
- Proficient in content presentation and delivery
Benefits
- Comprehensive HMO package (medical and dental)
- Paid time off and paid sick leave
- Quarterly Performance Bonus
- Employee Assistance and Wellness Programs