Technical Customer Support Representative (Tier 1)
RingCentralBengaluru, Karnataka, India
Posted December 10, 2025
Full Time
About the Company
RingCentral, Inc. (NYSE: RNG) is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. RingCentral is headquartered in Belmont, California, and has offices around the world.
Job Description
We’re currently looking for a Technical Customer Support Representative (Tier 1) who can provide technical support to RingCentral’s customers, troubleshoot and repair RingCentral’s solutions, and recommend network hardware and software. The ideal candidate will have a high-school diploma, English proficiency level of C1/C2, and minimum of 2 years of work experience in a technical support and customer service environment.
Requirements
- High-school diploma or bachelor's degree
- English proficiency level of C1/C2
- Minimum of 2 years of work experience in a technical support and customer service environment
- Basic Knowledge on VOIP, networking, routers and modems
- Strong customer service orientation
- Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
- Effective organizational skills and time management skills
- Strong communication and collaboration skills