Technical Customer Support Representative (Tier 1)
RingCentralBengaluru, Karnataka, India
Posted October 29, 2025
Full Time
About the Company
RingCentral, Inc. (NYSE: RNG) is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. RingCentral is headquartered in Belmont, California, and has offices around the world.
Job Description
We’re currently looking for a Technical Customer Support Representative (Tier 1) to provide technical support to RingCentral’s customers, troubleshoot and repair RingCentral’s solutions, and handle customer inquiries with high courtesy and professionalism.
Requirements
- A high-school diploma is mandatory, a bachelor’s degree will be considered an advantage
- English proficiency level of C1/C2
- Minimum of 2 years of work experience in a technical support and customer service environment in a BPO/KPO or similar industry
- Basic Knowledge on VOIP, networking, routers and modems
- Strong customer service orientation
- Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
- Must possess effective organizational skills and time management skills
- Strong communication and collaboration skills
- Must be amenable to working night schedules