Technical Support Engineer (Tier 1)
RingCentralBengaluru, Karnataka, India
Posted December 22, 2025
Full Time
About the Company
RingCentral is a global leader in cloud-based communications and collaboration software, recognized as a Best Place to Work by Glassdoor and the Top Work Culture by Comparably.
Job Description
We are looking for a Technical Support Engineer (Tier 1) to provide technical support to RingCentral's customers. The successful candidate will have a high school diploma, excellent communication skills, and at least 2 years of experience in technical support and customer service.
Requirements
- High school diploma
- English proficiency level of C1/C2
- Minimum of 2 years of work experience in technical support and customer service
- Basic Knowledge on VOIP, networking, routers and modems
- Strong customer service orientation
- Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
- Effective organizational skills and time management skills
- Strong communication and collaboration skills
Benefits
- Mediclaim benefits
- Paid holidays
- Casual/Sick leave
- Privilege leave
- Bereavement leave
- Maternity & Paternity leave
- Wellness programs & coaching
- Employee referral bonus
- Professional development allowances
- Night shift allowances