Customer Success Manager (German Speaker)
RoomRaccoonCape Town, Western Cape, South Africa • Lisbon, Portugal • Breda, North Brabant, Netherlands • Germany
Posted January 28, 2026
Full Time
About the Company
RoomRaccoon is a fast-growing hospitality SaaS company building one powerful platform for independent hoteliers on an international scale.
Job Description
RoomRaccoon is a fast-growing hospitality SaaS company that helps independent hoteliers run smarter, sell better, and stay in control. We're looking for a Customer Success Manager (German Speaker) to join our team and help our hotel partners achieve maximum value from our solutions.
Requirements
- Native or fluent in German, with professional proficiency in English.
- Minimum 2+ years of experience in Customer Success, Account Management, or related client-facing role in SaaS or tech-enabled services.
- Strong communicator with excellent interpersonal skills; confident leading conversations with stakeholders at all levels.
- Comfortable identifying and driving commercial opportunities within existing accounts.
- Self-starter who thrives in a fast-paced, tech-driven environment.
- Organized, detail-oriented, and capable of juggling multiple priorities under pressure.
- Empathetic and customer-obsessed, with a proactive mindset and a bias for action.
Benefits
- Mac environment
- Performance bonuses
- Employee Equity Scheme
- Annual training budget
- Annual Hotel experience
- Birthday leave
- Long service leave and bonuses
- Quarterly team building budgets & office massages
- Friday lunches on us