Customer Success Manager (German Speaker)

RoomRaccoon is a fast-growing hospitality SaaS company building one powerful platform for independent hoteliers on an international scale. We help hotels run smarter, sell better, and stay in control, from bookings and payments to revenue and automation, all in one system. We value ownership, momentum, and people who want to make an impact while beating yesterday, together.

Requirements

• Native or fluent in German, with professional proficiency in English.
• Minimum 2+ years of experience in Customer Success, Account Management, or related client-facing role in SaaS or tech-enabled services.
• Strong communicator with excellent interpersonal skills; confident leading conversations with stakeholders at all levels.
• Comfortable identifying and driving commercial opportunities within existing accounts.
• Self-starter who thrives in a fast-paced, tech-driven environment.
• Organized, detail-oriented, and capable of juggling multiple priorities under pressure.
• Empathetic and customer-obsessed, with a proactive mindset and a bias for action.

Benefits

• Mac environment
• Performance bonuses
• Employee Equity Scheme
• Annual training budget
• Annual Hotel experience
• Birthday leave
• Long service leave and bonuses
• Quarterly team building budgets & office massages
• Friday lunches on us
• Global Mobility
• Hybrid model