L1 Associate Technical Support
SamsaraMexico City, Mexico City, Mexico • Monterrey, Nuevo León, Mexico • Guadalajara, Jalisco, Mexico • Querétaro, Querétaro, Mexico
Posted November 12, 2025
Full Time
About the Company
Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations to harness IoT data to develop actionable insights and improve their operations.
Job Description
We are seeking an L1 Associate Technical Support professional to join our frontline Technical Support team. In this role, you will provide exceptional technical assistance across multiple channels and help customers resolve complex issues.
Requirements
- High school diploma required, along with an Associate’s degree or technical certifications in a related field.
- 1 year of experience in a technical product support role preferably within SaaS, IoT, or networking environments.
- Technical knowledge in cloud applications, mobile computing, and hardware device troubleshooting
- Availability to work a flexible schedule, which may include evenings, weekends, and holidays as needed.
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
