L1 Senior Technical Support

Samsara is looking for an L1 Senior Technical Support professional to join their frontline Technical Support team. The successful candidate will provide exceptional technical assistance across multiple channels, working collaboratively with support teammates to deliver a seamless and world-class customer experience. The role is remote and open to candidates based in Mexico City - Metropolitan area Monterrey, Guadalajara, and Querétaro.

Requirements

• Bachelor’s degree in a technical discipline such as Computer Science, Engineering, or Information Systems, or 4–6 years of equivalent hands-on technical experience
• 3+ years of experience in a technical product support or specialist role, preferably within SaaS, IoT, or networking environments
• Bilingual proficiency in English and Spanish
• Solid understanding of networking concepts, cloud-based architectures, and hardware troubleshooting
• Demonstrated ability to mentor and guide junior team members, fostering skill development and knowledge sharing
• Strong written and verbal communication skills
• Analytical mindset with a proactive approach to identifying, troubleshooting, and resolving both technical and process-related challenges
• Flexibility to work flexible hours, including nights and weekends, and provide on-call support as needed

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Accommodations for employees with disabilities
• Flexible working model